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social media manager

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5 Reasons To Mute People On Twitter

Did you know there’s a mute button on Twitter? I know it’s old news. But have you used it? Muting a user on Twitter means their Tweets and Re-tweets will no longer be visible in your home timeline. (They won’t know.) Thank you Twitter for creating the Mute button. This is a great alternative to un-following someone. So when should you use it?  Ranters/Complainers Your typical ranter or complainer on twitter is someone who ONLY rants/complains. You can usually tell when you visit their page and all you see is text. No links, no hashtags, no images… As a matter of fact they may be using Twitter as an output to blow off steam. In most cases I would recommend to just un-follow them, but if it’s a friend/family/co-worker then the mute button will do. Also, if the person you follow usually doesn’t rant and all of a sudden your timeline…

SMXChat Recap: Successful Social Media & Community Managers

Every Tuesday at 3 pm EST the Social Media Managers, Community Managers and On-line Marketing communities come together to chat about all sorts of related topics. Everything from best practices in Social Media, new platforms and the future. This Tuesday’s Twitter chat was a bit different. Instead of the usual to the point questions SMXChat asked fill in the blank questions. Here are some of my favourite responses including my own to this weeks questions: Q1) As a Community Manager, my most important role is ______. A1) As a Community Manager, my most important role is to be dedicated, at ALL times.@SMXChat #SMXChat pic.twitter.com/urgrka5Kmx — Humara Kausar (@HumaraKausar) December 9, 2014 @SMXChat A1: Engaging with our audience, social listening, sharing and creating relevant and helpful content, and following up. #smxchat — ThinkSEM (@ThinkSEM) December 9, 2014 A1 CMGRs are at the front line of everything – cust serv, sales, feedback,…

Online Community Manager Tips

Online Community Manager: a growing and developing profession. People in this position work to build, grow and manage online communities around a brand or cause.* I was recently approached by Sprout Social to be interviewed for their Community Manager Tips segment for their blog and to be shared on their various social platforms. Here are my quick tips: Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. With all of the platforms out there I must say that this platform is not only aesthetically pleasing but has everything you need to successfully manage your social media presence. I’m using the free trial now and so far, really good! If you’re considering to be an Online Community Manager, I’d follow this check list to see if you have the skills and are prepared to take on this role. 1.…

Women: Social Media Leaders – Why are they on top of the Social industry?

Is it a big surprise that women are social media leaders today? (P.S Happy International Women’s Day!) Let me just dive right in. Historically it is proven that women understand emotions and are more nurturing than men. Women are known to have a higher emotional intelligence. is regarded as a far stronger predictor of success – in work, love and life – than traditional measures of intelligence, with 90% of leadership success being attributed to a high EQ.* I believe emotional intelligence plays a key role in social interactions. A huge aspect of social media is interacting and engaging with your audience. Emotionally captivating them to continue to follow you on which ever social platform it may be. Women love to nurture relationships and create a strong foundation for a long term relationship. Don’t get me wrong, there are men out there who can do exactly the same thing. But…